Help Desk Software Records All Customer Issues
Understanding customer needs is important to the growth of your organization. In the short term, you need to make sure every issues gets a resolution. In the long term, you need to identify recurring issues in order to address them properly.
Track and Resolve Cases: Create a service case, with unique tracking number, for each question, concern or issue and resolve it when complete.
Sort by Subject: Identify recurring issues by organizing cases by topic, line of business or product that the service case relates to.
Build a Knowledge Base: Record solutions to common problems in the knowledge base to make your team more effective at sharing knowledge and serving customers.
Manage Service Resources
Resolving a service case requires resources. With Microsoft Dynamics CRM you can enter service personnel and equipment, while tracking time against service contracts and other obligations.
Manage Service Resources: Enter your service personnel, assign tasks and appointments and track the time they spend resolving issues.
Track Service Contracts: Quickly draft service contracts then associate time, resources and resolutions against them for a real-time picture of your service commitments.