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You Have Questions – We Have Answers

You've done the research but you're still on the fence about Microsoft 365 (formerly Office 365). We can help! Read through some of the questions raised by Prophet Business Group customers.

** On April 21, 2020 Office 365 became Microsoft 365 **

Why did Microsoft change from Office 365 to Microsoft 365?
Microsoft changed the name to be more reflective of the range of features and benefits in the subscription. Microsoft 365 includes everything you know in Office 365, including best-in-class Office apps, intelligent cloud services, and advanced security.
What is Microsoft 365?
Microsoft 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, 365 lets anyone create and share anywhere on any device.
How Can Microsoft 365 help my business?
As a small business, you need affordable and professional tools to stand out from your competition. Microsoft 365 and the suite of cloud-base tools enables your team to collaborate from virtually anywhere, while taking advantage of enterprise-grade communication and security services. Working faster and smarter, while fostering an environment of collaboration and creativity will set you apart to customers and potential talent.
Does Microsoft 365 save my business money?
Yes! Microsoft 365 subscriptions provide an affordable core of cloud-based tools, hosted and maintained by Microsoft. Plus, you don’t have to invest in additional physical servers, storage devices, security software, or IT staff.
If we move to the Cloud, does Microsoft have access to my company files and email communications?
The Microsoft Cloud is one built on trust, and Microsoft is a very well-respected steward for online data privacy. Unlike other cloud services, Microsoft will never use customer data to derive marketing or advertising opportunities. Additionally, Microsoft will not disclose customer data to a government agency or law enforcement unless required by law. Click Here to read more on the Microsoft Trust Center.  
Can we use Microsoft 365 if our business internet is slow?
Yes! Performance may vary, but Prophet Business Group can help evaluate your network and adjust Microsoft 365 traffic to reduce latency. In most cases, if you are already receiving email to an on-premise e-mail server at your company, Microsoft 365 will not cause bandwidth constraints. Downloading large Office applications and updates/patches can also be centrally managed as to conserve bandwidth.
What does it mean to “migrate” to 365?
Migrating to Microsoft 365 typically includes the efforts of bringing legacy/on-premise data onto cloud services. This can include user information and directories, email data, and shared files and folders. Click here for more information on the migration services we offer. Depending on the amount of data (emails) that your team is migrating to 365, a typical migration engagement lasts 3-4 weeks (10-25 employees).
Can I change my Microsoft 365 subscription as my business needs change?
Yes! Prophet Business Group can help your team select the Microsoft 365 subscription plan that best fits your needs. If those needs change at any time, subscriptions can be reassigned, cancelled, upgraded, or downgraded. For example, Microsoft 365 Business Basic (cloud services-only subscription) can be upgraded to Business Standard (cloud services + desktop Office apps) should a user require new functionality or age-out previous investments in non-subscription Office Standard/Professional.
Can I add or remove Microsoft 365 subscriptions as our company headcount changes?
Yes! Prophet Business Group can help you adjust subscription quantities higher, or lower, based on your changing headcount. We recommend monthly subscription products, eliminating the hassle and potential costs of making a long-term commitment.
Can I combine Microsoft 365 with other Microsoft product subscriptions from Prophet Business Group?
Yes, Prophet customers can combine their 365 subscriptions with plans and add-ons from Azure and Dynamics 365, as well as individual app subscriptions like Project and Visio Online.
Where is my company’s 365 data stored?
Microsoft 365 helps you comply with data residency requirements and industry-specific regulations. Typically, any new Microsoft 365 customers with an operating address in Canada, will default to Canadian Data Centre geography, meaning your data-at-rest remains on Canadian soil. Click Here for more information direction from Microsoft.
We don’t all use Windows PCs at my company, can we still use Microsoft 365?
Yes. The applications and services available through Microsoft 365 are available on a variety of platforms, device form-factors, and operating systems. Rest assured that Microsoft has ensure access to your company data and app in Microsoft 365 is available, regardless of how you access it. Windows, Mac OS, iOS, iPad OS, and Android are all commonly supported. Work with Prophet Business Group to ensure your users subscriptions are properly provisioned for different devices.
How can I train my employees to use Microsoft 365 more effectively?
Most desktop applications that are part of Office (Word, Excel, PowerPoint, Outlook, etc.) remain built on a familiar interface. The newer apps, features, and cloud-based capabilities can be exciting opportunity to learn! Prophet Business Group can assist with basic user training, one-on-one training engagements, and remote I.T. assistance if required. Click Here to access the 365 Training Center, packed with useful information, videos, and reference cards.

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