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Local and Effective Technical Support

Computers crash, errors happen and users click things they shouldn’t. What matters is that you know who to call when something goes wrong. When you call Prophet for technical support, you’ll be talking to the people who did the work in the first place. Whether it’s a quick fix or a big job, we’ll keep you in the loop and have you up and running as soon as possible. 

Technical Support for Desktops and Servers

We start all support calls by trying to remotely troubleshoot and resolve the issue but, when a more hands-on approach is required, we schedule one of our technicians for a site visit.

Server Support: When a server is down, so is your business. We understand the urgency of server issues and prioritize them accordingly.

Desktop Support: Whether it’s hardware, software or user error, we can quickly troubleshoot Windows systems to get your users back online.

Remote Support: Using remote support, the vast majority of desktop and network fixes can be performed over the Internet with little interruption to an employees’ workday.

Extended Technical Support Options

Issues don’t always arise from 9:00 – 5:00, which is why we offer support options that ensure you’re covered when you need to be.

Extended Hours Onsite and Remote Support: Extended support guarantees we will acknowledge a call within 1 hour and begin working within 2 hours of that acknowledgement for IT issues from 7:00AM – 11:00PM, 7 days a week. We can also build custom support schedules to accommodate special projects and holidays.

24/7/365 Support: 24/7/365 Support offers the same response guarantees as Extended Hours Onsite and Remote Support and ensures you’ll always have a support resource on call.