Upgrading Microsoft Dynamics GP
At Prophet we have the ability to track what version of GP each of our clients are currently using. When the time comes, we will be reaching out to you in order to schedule a GP upgrade if we deem it beneficial due to the implementation of a new feature or it becomes necessary for other reasons.
If you are on enhancement, you are entitled to the latest version of GP and there is no cost to upgrade, other than the cost of Prophet’s time to perform the upgrade.
It is beneficial to upgrade your version of GP for the following reasons:
Get the latest and greatest features that Microsoft builds into the program
Successful companies will be able to leverage the newest features of GP to ensure they are getting the most out of their investment in the software.
Versions get too old and Mainstream Support ends
When Mainstream Support ends there are fewer technicians at Microsoft and at Prophet who are trained to fix issues that arise. After Mainstream Support ends, products go into Extended Support. This means there is still some support available, however response times get longer as the list of technicians gets smaller. Once Extended Support ends, there is no further support available from Microsoft and Prophet will attempt to resolve all issues ourselves.
Reduce the need for a multi-step upgrade
Waiting too long to upgrade can cause the upgrade path to become complex and potentially more costly.
A situation where an upgrade becomes necessary is the table updates that Microsoft is only rolling out to certain versions. An example of this is the payroll table updates that are done at the end of each year. Microsoft will require a minimum version of GP be installed before these updates can be implemented. This year any client who wishes to receive the year-end payroll tax table updates needs to be on a minimum of GP 2015.
As a Prophet client you can also reach out to us if you feel that you would benefit from upgrading. Take a look at these previous Newsletter Articles which layout the newest features of the most recent versions of GP What's New GP 2015 to GP 2016 R2 and Microsoft Dynamics GP 2018. If you are reaching out to us to request that an upgrade be performed please keep in mind that adequate time needs to be given for preparation and planning of the upgrade. Determining which version of GP you are on is easy, just open up GP and click on the “?” icon on the home page of GP and select About Microsoft Dynamics GP.
The first step in the GP Upgrade process is the Pre-Upgrade Site Evaluation. This evaluation can be performed remotely by our DBAs, during this evaluation they will determine what your hardware and software requirements are for the upgrade. They will also determine if your infrastructure can handle upgrading to the newest version or if you need to upgrade any servers or computers. The DBAs will also take a look at any third party programs you may be using or integrations that you may be running to ensure they are compatible with the newest versions of GP. If need be, the upgrade may have to be performed on a test environment first to ensure that these integrations or third party products will be compatible with the newest version.
Once the pre-upgrade site evaluation is performed, we will review the data that was gathered and will provide a Quote and Statement of Work to the client for the amount of time we estimate it will take to perform the upgrade. Once the Quote and Statement of Work are signed, we will work with the client to schedule a mutually beneficial time for the upgrade to be performed. Typically the upgrade is started in the afternoon so any installation that needs to be performed on a server will minimize downtime, the next morning installations are performed on any workstations. After an installation a GP consultant will be made available to resolve any issues that may be encountered during the upgrade, or to help with the implementation of the newest features of GP.
If you have any questions about the GP upgrade process or are interested in upgrading, please reach out to the GP support team or give us a call at 204-982-9890.