An easy way to stay organized when working with Office 365 and D365 is to use personas in Google Chrome. Personas allow you to setup a separate profile without setting up a separate Gmail account. Each persona you set up has its own list of bookmarks, extensions, and settings.

If you are using Microsoft Teams there are some new features that have been released which are mobile-only for now.

Microsoft Teams is the hub for team collaboration in Office 365 that integrates the people, content, and tools your team needs to be more engaged and effective.

Dynamics 365 allows you to better understand customer needs, engage more effectively and win more deals. Follow a guided sales process that is customizable to your organization’s needs.

How do I drive user adoption? It's one of the most common questions we get asked and it’s been proven time and again that the only real way to drive user adoption is to make it essential for people to do their job. We call that a "mandatory outcome".

Good customer service has become the difference between success and failure. That’s why you need to get tactical about turning your customer complaints into valuable insights with Microsoft Dynamics 365 for Customer Service.

CRM software is supposed to help your sales reps track prospects, close deals and drive revenue, right? So, why are you constantly hounding them to use it? The truth is that they probably hate the system you have… and they probably have a point.

Projecting confidence. Identifying influencers and stakeholders. Figuring out where the bathroom is. These are essential skills for a salesperson to possess, but they’re just as useful when you’re heading back to school. 

Every salesperson starts their career believing they’re going to be successful – or at least they should – but there are a lot of rookie mistakes that hold them back. Some salespeople learn the hard lessons, adjust their approach and excel. Others… not so much.